1. Introduction
Welcome to Terraline. These Terms and Conditions apply to purchases made through our website. By placing an order, you agree to the terms below.

2. Handmade Products
We sell handmade artisan pieces, decorative items, and unique crafted goods. Because our products are made by hand, each item may have small variations in colour, texture, shape, finish, or detail. These natural differences are part of the character of handmade work and are not considered defects.

3. Orders and Payments

• All prices are listed in New Zealand Dollars (NZD).
• Payments are processed securely through the payment options available at checkout.
• By placing an order, you confirm that the information you provide is accurate and complete.
• We reserve the right to refuse or cancel an order if an item becomes unavailable, if there is an error in pricing or product information, or if we are unable to process the order.

4. Shipping

• Shipping is currently free.
• We currently ship within New Zealand only.
• Orders are prepared with care and dispatched as soon as possible. Delivery times are estimates and may vary depending on location and courier services.
• We are not responsible for courier delays or circumstances outside our control once an order has been dispatched.

5. Returns and Refunds

• Because our products are handmade, slight variations are expected and do not qualify as faults.
• We do not accept returns for change of mind.
• If your order arrives damaged, faulty, or incorrect, please contact us within 3 days of delivery with your order details and clear photos of the issue.
• Approved refunds, repairs, or replacements will be handled at our discretion, depending on the situation and availability of the item.

6. Product Care
Many handmade pieces require gentle handling. Please follow any care instructions provided with the product. We are not responsible for damage caused by misuse, improper care, or normal wear over time.

7. Intellectual Property
All content on this website, including text, images, product photos, designs, and branding, belongs to Terraline unless otherwise stated. It may not be copied, reproduced, or used without permission.

8. Changes to Terms
We may update these Terms and Conditions from time to time. Continued use of the website or placing an order after changes are made means you accept the updated terms.

9. Contact Information
If you have any questions about these Terms and Conditions, your order, or a product, please contact us:
Email: [email protected]
Phone: 021 147 4716

Thank you for supporting handmade work and independent artisans.